Nitin Bagul

Nitin Bagul

Integration Architect at IBM

Career Summary

Integration Architect with over 14+ years of experience in designing, implementing and managing complex integration solution. Proven track record in leveraging middleware technologies, API’s for seamless onboarding of external vendors across diverse technologies. My focus is to design future ready, highly scalable, and reliable enterprise solutions that ensures smooth collaboration with cross-functional teams and business operations.

  • Core Competency: Enterprise Application Integration, Solution Architecture & System Design
  • Roles: Technical/Integration Architect, Poject Lead and TIBCO Consultant
  • IT Experience: 14+ Years. (7 Years Onsite in Texas, USA)

Education

  • Master of Technology in Computer Engineering | 2009 - 2011
    College of Engineering, Pune, India
  • Bachelor of Technology in Computer Engineering | 2005 - 2009
    Dr. BATU, Lonere, India

Work Experience

IBM India Pvt. Ltd.

July 2011 - Present
Integration Architect (Dec 2021 - Present)
  • Integrated Web, SMS and IVR with client’s enterprise systems by creating new framework and by adoting industry implementation and security best practice.
  • Designed and implemented Communication Control Center and Preference Managment System, improving self-service adoption.
  • Created improved caller identification method, reducing misidentification during outages by 25%.
  • Defined cloud adoption roadmap and modernization strategy for on premise applications.
Solution/Project Lead (July 2018 - Nov 2021)
  • Led cross-functional teams to deliver enterprise integration solutions for utility business.
  • Managed end-to-end project lifecycle, including requirements gathering, solution design, development, and deployment.
  • Mentored team members & facilitated knowledge sharing to improve delivery quality & efficiency.
Senior Developer & Technical Lead (Jan 2015 - May 2018)
  • Design and implemented address lookup solutions using Node.js, Redis, and IBM cloud.
  • Established CI/CD pipelines with automated testing frameworks, increasing deployment frequency while maintaining 99.9% system uptime.
  • Mentored junior developers on coding standards, design patterns, and best practices, resulting improved code quality scores.
Developer (Nov 2011 - Dec 2014)
  • Developed and administered TIBCO-based integration solutions, utilizing TIBCO BW, EMS, JDBC, REST and MQ Adapters
  • Designed and implemented RESTful and SOAP web services using TIBCO BusinessWorks
  • Built complex data transformation processes using TIBCO BW, handling XML, JSON, and database operations with error handling and retry mechanisms.
  • Completed POC’s to increase HTTP service efficiency.
  • TIBCO runtime replatforming and upgrades.

Awards and Achievements

  • [Client] Star contributor of the year, 2020
  • [Client] Innovation Award Winner 2019 (Team Award)
  • GIC Onsite Talent Award from IBM, 2017, 2019.
  • IBM@[Client] Certificate of Achievement, 2016.
  • Outstanding Contributor of the year award from IBM, 2014, 2015
  • Spark Award for Eminence & Excellence Recognition from IBM GBS-GD in 2012, 2013.

Skills & Tools

  • Industry: Energy & Utilities
  • Integration Architecture
  • Team Leadership
  • System Design
  • Data Modelling
  • TIBCO BW/EMS/ADMINT/BE/AS
  • Mulesoft
  • PL/SQL
  • Docker/Openshift

Others

  • DevOps
  • Visio
  • Draw.io
  • Jira/confluence
  • Wireframing
  • Git/Bitbucket
  • Springboot
  • Kafka
  • Keycloak
  • Nginx
  • Kong
  • Oracle/SQL DB
  • Redis
  • HTML/CSS
  • JSON/XML
  • REST/SOAP

Language

  • English (Professional)
  • Hindi (Professional)
  • Marathi (Native)

Interests

  • Hiking
  • Computer Networking

Assignment History

Communication Delivery Agent | Nuance

Implemented omni-channel communication platform modernizing IVR systems with natural language understanding capabilities. Introduced Digital Virtual Assistant technology to enhance Live Chat functionality and enable 2-way messaging services. Developed interconnected communication channels that actively engage customers and deliver improved outbound communication solutions to address diverse customer needs.

Customer Outage Proactive Communication

Architected a customer communication process enabling client to inform customer regarding their utility outage. This enabled in-memory event processing to combine facts and generate actionable outcomes using business and IT rules. The Event based system was developed to create proactive communications for utility outages and work orders.

API Management | Kong

Identified, procured, and implemented industry-leading API Management solution to streamline API creation and publishing processes with enhanced consistency. Developed strategy introducing comprehensive API Management platform that consolidated security protocols, traffic management capabilities, and developer engagement tools into a unified solution.

Communication Preference Management

Implemented preference management application enabling customers to register communication preferences and join Client's Alert program for proactive notifications. Developed multi-channel preference recording and management capabilities using enterprise PaaS solution. Created backend-for-frontend architecture with Tibco RESTful services to support web and service layers.

Re-architecture of Enterprise Service Bus

Re-architected Enterprise Service Bus to enhance Customer's outage management and workforce processing capabilities. Redesigned system from multi-hop internal processing to independent reusable processing units. Implemented stateless asynchronous processing design, eliminating middleware data persistence requirements and improving scalability.

Mainframe Modernization Program

Led integration part of modernization initiative to replace legacy mainframe infrastructure including applications, data stores, and messaging systems while transforming core business processes. Redesigned existing interfaces to support new business workflows, data transformation protocols, and routing mechanisms. Orchestrated enterprise-wide integration leveraging TIBCO BW and EMS platforms.

TIBCO Upgrade

Defined comprehensive upgrade process for TIBCO BW from version 5.4 to 5.12, ensuring compatibility and support across all integrated systems.Leveraged new features and optimization capabilities available in the newer version to enhance system performance and functionality.

Other Notable Assignments
  • Outage Restoration Tracker, enabling real-time monitoring of ongoing restoration activities.
  • New portal backend for new constructions to get electricity services.
  • Employee and Customer Mobile App for outage reporting and status.
  • Onboarding of external vendor to run promotional offers for users.
  • Mobile App for field workers to get asset inventory on handheld devices.
  • Customer 360 portal for contact center agents to locate all relevant information of a customer on call.
  • Company headquarters hyperwall integration to display companies KPI and other statistics.
  • FIM and Planview Integration to replace manual processes to enter monthly expenditure data.
  • Real-time outage reporting dashboard: The online dashboard is created to monitor real time happenings in outage reporting and management areas.
  • LIMS-Maximo Integration: Transformer oil measurement analysis data integration using Maximo web services.
  • Outage map and notification system to enable outage notification and tracking system.
  • TXSET Upgrade to adopt new EDI processing rules published by ERCOT.
  • EDI Gateway BW based Broker replacement using Tibco EMS.
  • MarkeTrak Integration with Client systems for market data access for retailers.
  • iFactor solution to send or receive communication from customer.
  • IVR outage reporting solution integration to enable the feature.
  • OMS Mediation Layer to remove flaws in existing system integration.
  • Data center migration: application and storage migration to new data center.
Masters thesis | An Expert System for heart disease diagnosis using Support Vector Machine

Develop a computerized heart disease diagnosis system to enhance health information exchange between healthcare professionals and patients. Implement machine learning algorithms specifically adapted for Indian heart disease diagnosis patterns and create an expert system for community-based cardiac health assessment.